At Prime Packaging Hub, customer satisfaction is our top priority. We encourage our clients to thoroughly evaluate their shipments upon delivery. If you experience any issues with your order, our dedicated team is available to offer troubleshooting advice and quickly find a suitable solution.
Standard Return Policy
If you wish to apply for a refund, you must submit a request via our website within 7 days of receiving your shipment.
Condition for Returns: Items must be returned unopened, unused, and in their original condition.
Non-Compliant Returns: Returns that do not strictly comply with our policy will be rejected, and the package will be reshipped back to the original shipping address.
Damaged, Missing, or Non-Conforming Products (DOA Policy)
Many of our products are fully customized based on client specifications. Upon receiving your order, please inspect all items carefully.
Correction of Personal Information
Reporting Timeframe: Any claims for damaged, defective, missing, or incorrect items (Dead on Arrival / DOA) must be reported to us via email at support@primepackaginghub.com within 3 working days of delivery.
Wear & Tear: Please note that minor scratches or slight color variations resulting from normal handling or printing processes are not covered under this policy.
Customer Responsibility: It is the customer’s responsibility to inspect the package upon receipt and inform us of any issues within the designated 3-day window.
Shipping Costs & Defect Determination
Prime Packaging Hub retains personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete custom order manufacturing, resolve disputes, and comply with legal or accounting obligations. Once data is no longer required, it is securely deleted or anonymized.
Company Fault: If an error in the product is determined to be the fault of Prime Packaging Hub, our management team will review the defect and offer a free reprint of the order.
Customer Error: If the error is on the client’s end and a refund is requested, the client must return the complete printed job. A refund will be processed after deducting original setup and shipping costs.
Return Procedure: To qualify for a reprint or review, the customer must return the entire order at their own expense within 7 working days, accompanied by digital photos or clear documentation of the product defect.
Refunds & Processing
Receipt & Inspection: Once your returned item is received and inspected, we will send you an email confirmation.
Approval Notice: We will notify you whether your refund request has been approved or rejected.
Payment Credit: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (credit card, bank, etc.) within a standard processing window.
Need Assistance?
For any questions or further inquiries regarding our return and refund process, please contact us at quote@primepackaginghub.com.
